Emotional Intelligence
| Course ID : | VAR386 |
| Course Duration : | 5 Days |
| City : | Abu Dhabi |
| Location : | UAE |
Introduction
Our runaway emotions can and do influence the way we react in the workplace on a daily basis. Having a higher level of Emotional Intelligence (EQ) means having the ability to recognize your behaviors, moods and impulses and manage them in a positive way. So instead of over-reacting and over-compensating when things don't go as planned, you are much better equipped to understand the effects your emotions are having on you at any given moment.
Target Audience
Suitable for Everyone.
Programme Objectives
By the end of the course, participants will be able to:
- Have a good understanding of the concept of EI and its five elements.
- Understand what EI looks like in the work place and its value to individual leadership and to Organization.
- Have a good understanding that EI can be measured (EQ) but unlike IQ can be worked on and improved
- Assess their own EQ through completing a recognized instrument(s).
- Audit current work relationships leading to opportunities for improvement.
- Have practice in applying EI skills through role-plays and receiving feedback.
- Plan a strategy and action plan for improving their EI back at work.
What is Emotional Intelligence
- Self Management
- Self Awareness
- Self Regulation
- Self Motivation
- Empathy
Skills in Emotional Intelligence
- How to Accurately Perceive Emotions
- Use Emotions to Facilitate Thinking
- Understand Emotional Meanings
- Manage Emotions
Verbal Communication Skills
- Focused Listening
- Asking Questions
- Communicating with Flexibility and Authenticity
Non-Verbal Communication Skills
- Body Language
- The Signals You Send to Others
- It’s Not What You Say, It’s How You Say It
Social Management and Responsibility
- Benefits of Emotional Intelligence
- Articulate your Emotions Using Language.
Tools to Regulate Your Emotions
- Seeing the Other Side
- Self Management and Self Awareness
- Giving in Without Giving Up
Gaining Control
- Using Coping Thoughts
- Using Relaxation Techniques
- Bringing it All Together
Business Practices (I)
- Understand Emotions and How to Manage Them in the Workplace
- Role of Emotional Intelligence at Work
- Disagreeing Constructively
Business Practices (II)
- Optimism
- Pessimism
- The Balance Between Optimism & Pessimism
Making an Impact
- Creating a Powerful First Impression
- Assessing a Situation
- Being Zealous without Being Offensive
Wrapping Up
- Words from the Wise
- Lessons Learned
- Completion of Action Plans and Evaluations