Office Management &
Administration Skills program
Introduction
This
Course is designed to increase the skills of Support personnel across a range
of disciplines.
The
Course identifies and examines the key components of the role and within each
element builds up a range of approaches and techniques for operating an efficient
office or support team.
These elements include interpersonal,
communication, organizational and time management competencies.
These
skills and techniques will be required in a blended and integrated way as you
meet the challenges of your workplace.
Target
Audience
In-post employees who are
required to write emails and business letters.
Objectives
By the end of the course,
participants will be able to:
§ Understand the
importance of effective administration skills within an organization
§ Identify the
roles of an Office Manger
§ Manage time
efficiently and be able to think proactively
§ Describe the
essentials of an effective office system;
§ Perform basic
Human resources Functions
§ Understand the
basic management functions of Planning, Organizing and controlling
§ Introduction
into the basic office administration functions outlines
Module 1 :
=
Introduction to business
=
The role of an office Administrator
Module 2 :
=
Professionalism & business Ethics
=
Managing time for maximum efficiency
Module 3:
=
Effective Interpersonal & communication skills for OA
=
Business English & Report writing for OA
Module 4:
=
OA essential computer skills
=
Excel
=
Outlook