Office Management & Administration Skills program
Introduction
This Course is designed to increase the skills of Support personnel across a range of disciplines. The Course identifies and examines the key components of the role and within each element builds up a range of approaches and techniques for operating an efficient office or support team. These elements include interpersonal, communication, organizational and time management competencies. These skills and techniques will be required in a blended and integrated way as you meet the challenges of your workplace.
Target Audience
In-post employees who are required to write emails and business letters.
Programme Objectives
By the end of the course, participants will be able to:
= Understand the importance of effective administration skills within an organization
= Identify the roles of an Office Manger
= Manage time efficiently and be able to think proactively
= Describe the essentials of an effective office system;
= Perform basic Human resources Functions
= Understand the basic management functions of Planning, Organizing and controlling
= Introduction into the basic office administration functions
se Outlines
Ø Module 1 :
= Introduction to business
= The role of an office Administrator
Ø Module 2 :
= Professionalism & business Ethics
= Managing time for maximum efficiency
Ø Module 3:
= Effective Interpersonal & communication skills for OA
= Business English & Report writing for OA
Ø Module 4:
= OA essential computer skills
= Excel
= Outlook