Certified Professional in Healthcare Quality (CPHQ) Training Course
8 Days Online-30 Hours

Description

This five-day condensed course is designed for healthcare quality professionals who are planning to take the CPHQ exam, who wants to get recertified and other professionals seeking to sharpen their healthcare managerial skills.
The course is an intensive review of the comprehensive body of knowledge that is designed to provide the participants with the required information to take the CPHQ exam.
It includes healthcare quality management principles and patient safety issues presented by way of lectures, discussions, demonstrations, small group work, case studies, and a review of the CPHQ exam mock questions and answers.

What is CPHQ?

The granting of Certified Professional in Health Care Quality (CPHQ) status recognizes professional and academic achievement by individuals in the field of healthcare quality management.
The comprehensive body of knowledge includes quality management, accreditation, quality improvement, case/ utilization management, & risk management at all employment levels and in all healthcare settings.
CPHQ is the internationally recognized credential in healthcare quality.

Topics Covered in the Course

Healthcare Quality Concepts
Management and Leadership
Quality Planning
The Quality Structure
Evidence-based Practice
Quality Management
Quality Measurement
Utilization and Care Coordination
Accreditation of Healthcare Organizations
Patient Safety and Risk Management
Healthcare Organization
People Management
Healthcare Ethics
Information Management
Communication
Education and Training

Learning Objectives

By the end of the course participants will be able to:

Explain the basic healthcare quality concepts
Understand the organization-wide strategic planning including development of mission, vision, goals, objectives and leadership values and
commitment
Facilitate the establishment of a performance improvement oversight group, performance Improvement teams and quality champions
Perform or coordinate patient safety and risk management activities
Understand the development and revision of performance and risk management improvement plans
Integrate technology to enhance the patient safety program
Oversight of data collection methodology using knowledge of epidemiological theory of data collection and analysis
Use basic statistical techniques to describe and analyze data
Use or coordinate the use of basic statistical process control components
Understand epidemiological theory in data collection and analysis
Participate in the development of clinical guidelines and pathways
Participate in the credentialing and privileging process
Conduct quality and related function review and service specific review
Understand the prevention and control of infection processes
Participate in evaluating team performance
Incorporate performance improvement findings into the employee performance appraisal system
Integrate results of data analysis, outcomes of risk management and utilization management into the performance improvement process
Integrate quality findings into governance and management activities (bylaws and administrative policies and procedures)
Integrate accreditation and regulatory recommendations into the organization
Develop and provide performance improvement training
Evaluate effectiveness of training
Facilitate change within the organization through education
Develop and participate in accreditation and survey activities
Interact with medical staff and support personnel regarding performance improvement issues
Promote organizational values and commitment among hospital staff
Compile and write performance improvement reports
Integrate quality concepts within the organization
Coordinate the dissemination of performance improvement information within the organization

Who Should Attend?

This course is designed for:

Quality/performance improvement coordinators
Utilization and case managers
Patient safety and risk managers
Hospital management staff
Health information managers
Patient relations officers
Government staff employed in healthcare agencies
Infection control professionals
Healthcare professionals employed in health insurance agencies
Medical staff officers
Survey coordinators
Healthcare consultants

P.S. This course is a supplement to CPHQ examination preparation activities. Attendance to this course provides no guarantee of successful completion of the CPHQ examination.

Participant’s Evaluation

Pre and post tests
Classroom interaction and participation
Analysis of case studies and live examples
Performance in group work

References

The official and main textbook that will be adopted in this course is: “The Healthcare Quality Handbook: A Professional Resource and Study Guide by Janet A. Brown. The contents of this textbook will serve as a supplement reading material. All participants are encouraged to acquire this textbook.

Course Schedule

DAY 1

Welcome Note
Introduction of the Course
Pre-test (15 Questions)
Healthcare Quality Concepts-1
Definition of Quality
Definition of Quality Management
Principles of Healthcare Quality
Aspects of Quality
Donabedian Concept

Healthcare Quality Concepts-2

Dimensions of Quality
Quality Trilogy
Total Quality Management
Edward’s Deming 14 points
System Thinking

Management and Leadership-1

Leadership and management
Leadership values and commitment
Strategic planning process
Development of vision and mission statements
Organizational goals and objectives

Class Activities

DAY 2

Management and Leadership-2

Organization structure (lines of authority/accountability)
Strategic planning
Linking the performance improvement and patient safety with strategic goals
Budgeting, budget control, cost centers, cost-benefit and cost-effective analysis

Review Questions and Answers
Quality Planning

Planning and Design of Quality System
Organizational Influences
Role of Quality Professional
Integration of Quality Functions
Performance Improvement Models

The Quality Structure

Quality improvement responsibilities
Quality Structure
Teams in quality management
Quality information flow
Quality improvement education

Class Activities

DAY 3

Evidence-based Practice

Standards of care and standards of practice
Clinical Guidelines, Clinical pathways, protocols, and Algorithm
Development of Guidelines and Pathways

Quality Management-1

Hospital policies and procedures
Change management within the organization
Developing a performance improvement plan
Concept of Customer
Customer/supplier relationships (internal and external customers)
Assessment of customer needs/expectations (surveys, focus groups and teams)

Quality Management-2

The quality and patient safety culture (assessment and development)
The establishment of performance improvement priorities (Quality Improvement Process)
Triggers for Data Analysis
Outcome measures

Class Activities

DAY 4

Review Questions and Answers
Quality Management-3

Definition of Medical Record
Medical Record as a Review Tool
Types of Record Review
Data Sources

Quality Measurement-1

Indicator definition
Indicator development
Types of indicators
Users of quality measures
Characteristics of indicators
JCI library of measures
Process Analysis tools

Utilization and Care Coordination

Overview and background
Components of Utilization Management
Case management
Disease Management
Discharge planning

Class Activities

DAY 5

Quality Measurement-2

Use of basic statistical techniques (mean and standard deviation)
Comparative data analysis (t-test, regression, and trend analysis)
Reporting of quality findings (Pareto chart, run chart, scatter diagram, and control chart)1

Quality Measurement-3

Interpretation of data to support decision making
Computerized systems for data collection and analysis
Benchmarking

Review Questions and Answers
Patient Safety and Risk Management-1

Magnitude of the problem - The IOM’s Report
Incidents, occurrences, and medical errors
Accident causation theories
Patient safety program
The risk management program (risk identification, prevention, control, and financing)
Professional liability and negligence
Incident reporting and complaint management
Sentinel events and near misses

Class Activities

DAY 6

Patient Safety and Risk Management-2

Failure mode and effects analysis (FMEA)
Handling patient complaints and medical errors
Patient safety goals and solutions
Sentinel/unexpected events - root cause analysis (RCA) and action plans
The use of technology to enhance patient safety

Healthcare Organization

Universal Coverage
Managed Care
Reimbursement systems
Center for Medicaid and Medicare Services

Accreditation of Healthcare Organizations

Certification, licensure, and accreditation
The accrediting agencies (The Joint Commission)
The value of accreditation Hospital standards
The accreditation survey process
IsQua international program

Class Activities

DAY 7

Healthcare Ethics

Definition and principles
Patient rights and confidentiality of information
Informed consent
End-of-life care and medical research
Medical staff¬ credentialing, privileging, physician profiles and reappointment
Medical code of ethics
Ethics and law
Cases studies

Review Questions and Answers
People Management

Orientation
Staff Performance
Staffing Effectiveness
Recognition/Reward
Teams
QI Team Types
Roles within QI Teams
Evaluating Team Performance

Information Management

Information Management (IM) Definition
IM Functions/ Uses/Processes
Design and Data Collection
Data Management Processes
Definition of Epidemiology
Epidemiological Concepts
Epidemiology and Quality Management

Class Activities

DAY 8

Communication

Effective communication
Informed Consent
Written Communication
Dissemination of Performance Improvement Information
Reporting Techniques
Hand over Communication - I Pass and SBAR
The role of communication in quality improvement and patient safety

Education and Training

Effective teaching
Learning principles
Assessing the educational needs
Developing educational programs
Assessing the effectiveness of quality education
Facilitating change through education
Class Activities

Post Test (15 questions)
CPHQ Exam Tips
Evaluation of the Course

Course ID :	MAN186
Course Duration :	5 Days
City :	Abu Dhabi
Location :	UAE

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